FAQs

When will I receive my order?

If your collectors edition is in stock, we will normally dispatch your order within 24-48 hours of it being placed. Once dispatched you will be sent a shipping confirmation email. 

How do I change/cancel my Order?

Please email/message (social media) or call +44 (0) 1923 211 238 to cancel the order. If your order has already started the shipping phase, it may not be possible to cancel. It is not possible to cancel digital orders. If the order has shipped and you wish to receive a refund, please see below.

How do you ship?

Collector's editions are limited run high value items - so we ALWAYS ship tracked and recorded delivery with insurance. This does mean our shipping prices are a little higher, however we do not make any profit on the shipping.

What is the Refund policy?

You may return physical purchases for a refund, free of charge (no restocking fees) within 14 days of receiving your purchase, providing the product is in its original unopened packaging and in new condition with all original contents.  You will be responsible for the return postage charge.

To request a refund, you can call +44 (0) 1923 211 238, or email orders@ wiredproductions .com

Are you legit!?

Yes we are! We've been around nearly 10 years and you can check out our main site  www.wiredproductions.com to see our other products and what else we do!

All sales on any digital content are final.

No product may be returned if opened, unsealed, washed, worn, or non-defective. 

Do I pay Customs fees?

Physical orders for European delivery are dispatched from the United Kingdom. Custom fees may apply depending on your country's import laws. We recommend checking with your local authority prior to purchase to confirm fees.